Call Answering

modetti call answering, many to choose from

MODETTI provides many types of call answering, re-direction and even Interactive Voice Response (IVR) services. There’s no setup fees, activation fees or any hidden charges; these are not what we do.

Let’s start with what you need?

+ Just a Singapore office number, redirects calls to my phone

+ An office number with calls answered by a human, take messages for my company and email them

+ An Interactive Voice Response (IVR) system, like when you call a bank

+ Possibly a machine that takes messages for me



1 Year ROY Call Forwarding to Mobile

ROY Call Forwarding to Mobile in Singapore
from S$150

6 Months, S$150
 
1 Year, S$220
 

Simple + Straightforward,
your ROY number gives you UNLIMITED local call forwarding.

It’s a normal Singapore office telephone number that starts with 655XXXXX, and all calls will ring straight at your mobile. Nothing like VOIP numbers that look odd 31XXXXXX, Nothing like setup fees at all, Nothing like airtime billing per sec….

Your ROY number is your Singapore office telephone number, print it on namecards, company invoices, any correspondences, it’s a regular looking Singapore office phone number that your clients will be calling.

This service is for use of a 8 digit Singapore phone number that DOES NOT reveal which town you are in, and one that your clients wouldn’t think twice before calling.

You can keep your handphone number private, avoid situations when customers call your home instead and embarrassing times when you prefer that your handphone doesn’t ring!

All local calls to your ROY number are forwarded straight to your Singapore mobile phone/ landline. Great especially if you’re often on the move, and clients need to be in touch with you.

AND you can talk for hours and hours for free (Singapore numbers), ROY does not charge you airtime! NO airtime, NO setup fees, NO deposit, unlimited local call forwarding!!


1 Year STAN Singapore Number Call Forwarding Service

1 Year STAN Singapore Number Call Forwarding Service

1 Year, S$360

Very simply, STAN is a regular Singapore Telephone Number service which forwards the calls to anywhere you want it to, local or international. NO IDD charges, NO per sec or minute charges. It’s pure unlimited use for 1 Year!

It’s a normal looking Singapore office telephone number that starts with 6XXXXXXX, and all calls will ring straight at your designated destination number, local or overseas.

Nothing like VOIP numbers that look odd 31XXXXXX, not funny numbers that your clients will not call. No setup fees at all. Nothing like airtime billing per sec….

Your STAN number is your Singapore office telephone number, print it on namecards, company invoices, any correspondences, it’s a regular looking Singapore office phone number that your clients will be calling.

This service is for 1 whole year use of a 8 digit Singapore phone number that DOES NOT reveal which town you are in, and one that your clients wouldn’t think twice before calling. You can answer anywhere around the world, just inform us on your destination number and there no limit to how many changes you have instruct!

STAN helps you keep your location and handphone number private, avoid situations when clients call your home instead and embarrassing times when you prefer that your handphone doesn’t ring! STAN is a reliable and robust system delivers the calls clearly to your destination number, anywhere around the world.

All local calls to your STAN number are forwarded straight to your destination number (can be local or overseas number, landline or mobile). Great especially if you’re often on the move, and clients need to be in touch with you.

You can talk for hours and hours for free, STAN does not charge you airtime! NO airtime, NO setup fees, NO deposit, unlimited call forwarding to any number, anywhere!!


1 Year Special Number 6100 XXXX Phone System

6100 XXXX Special Number System
from S$288

6 Months, S$288
1 Year, S$450

Gone to SingTel to register a business phone number, but the given number wasn’t ideal for your business? Worried that your clients may have hard time remembering it?

You do not want to spend that much bidding for those golden numbers but why not get one that’s very EASY to remember, and you can basically transfer anywhere at your convenience?

Just one EASY number for all your customers or friends to call you, no matter where you are. Plus, you get to choose between male/ female greeting message voice to answer the voicemail service for you, anytime, anywhere!

You can keep your handphone number private, avoid situations when customers call your home instead and embarrassing times when you prefer that your handphone doesn’t ring!

This service is for 1 whole year use of a 8 digit Singapore telephone number that DOES NOT reveal which town you are in, and one that is very easy to remember. (Just like our main numbers, 61002086!) We maintain a stable of good numbers on hand at any given time.

One number, ultimate control, best for your business, and easy for anyone (especially your customers) to remember!

This Special Number service means that the issued number shall start with first 4 digits as 6100, followed by last 4 digits based on our available numbers.


Basic Call Answering Service

Basic Shared Call Answering
from S$388

6 Months, S$388
1 Year, S$520

Professional phone call answering, real-time by live humans during the day, and corporate style voicemail to message taking after office hours. All messages reach you at the luxury of your email. No contacts missed, no angry or disappointed customers!

Lowest possible cost as this is a SHARED number between max. 5 companies, each of very different trade, industry and staff names. MOS staff are trained to identify the calls are meant for which client and can answer each call well.

A Singapore telephone number is provided for your use during the service period. You may use the number as your “office telephone no”, “DID”, state it in your business cards… It’s the number that your clients can call to reach you. Easy, no settings, no confusion, all calls answered professionally by M.O.S staff. We’ll establish caller identity, politely take down the messages for you, and relay to you via email. Word by word, you’ll never miss any messages!

During daytime standard operation hours between 10.30am to 6pm on business days, calls your customers may make to reach you; will be professionally and courteously answered.

During standard after office hours, callers will enjoy a warm and friendly human greeting; leading them to leave a voice message for you. No frustration with extensions and by the book greetings, we’ve eased the feel of this service since we started it in March 2007!

Our trial clients commented that it’s more assuring and comfortable calling to this number, than calling in to the hotline of any local banks or local telcos. Callers will not feel frustrated with the smooth answering and greeting sequence. When you signup this service, it simply benefits your customers and in turn benefits you!

Absolutely not a call center environment, the caller will feel better and much more impressed than routine “line answering” tactics used by call agents!

This means your potential clients or suppliers will have a better impression on you and your business!


1 Year Dedicated Call Answering Service

Dedicated Call Answering (by humans!)

1 Year, S$820

NOT ALL TELEPHONE ANSWERING SERVICES ARE THE SAME.

We will not utilise wholesale call center type of robotic answering or rushed answering of your calls. Our Singaporean executives are not telemarketeers and will handle calls much better, as if your own office receptionist would have!

You are provided a dedicated Singapore telephone number meant for CBD areas, NOT VOIP type of funny numbers starting with 310. Your dedicated number is normally issued within 2 business days and service activated very quickly. Of course, we would prefer you give us more information beforehand so that our Singaporean executives can manage the conversation well with your clients/ callers. This in turn gives you and your company maximum prestige and credibility at very affordable fees.

Calls are answered real-time by live humans during the day, by our trained Singaporean executives and we send you 1 email per message taken, so that you can respond quickly to your clients/ callers. All messages reach you at the luxury of your email. No contacts missed, no angry or disappointed customers!

A Singapore office area telephone number is provided for your use during the service period of 1 year. You may use the number as your “office telephone no”, “DID”, state it in your business cards… It’s the number that your clients can call to reach you. Easy, no settings, no confusion, calls answered professionally by M.O.S Singaporean staff. We’ll establish caller identity, politely take down the messages for you, and relay to you via email. 1 email per message taken, ASAP. Word by word, you’ll never miss any messages!

During daytime standard operation hours between 10.30am to 6.30pm on business days, calls are professionally and courteously answered. No frustration with extensions or robotic by the book greetings! When you are using this service, it simply connects your customers to you, and greatly benefits your company. Your potential clients or suppliers will have a significantly better impression as calls are greeted in your company name.


1 Year Customised Dedicated Call Answering
from S$1800

This is a highly customisable package with many options to choose from, not a ready made solution. Please visit MOS Head Office to discuss details.


Kate

KATE Interactive Voice Response Service (IVR)

1 Year, S$470

Hello, how are you today? My name is Kate.

Thank you for calling our company. Please select the department you wish to contact and we’ll be of services to you quickly! Press 1 for ….Press 2 for …

KATE is the name of our IVR system, strenuously tested and customised for ease of use, simplicity and effectiveness. Our KATE = IVR technology, easily affordable to companies and businesses.

IVR stands for Interactive Voice Response, KATE is the name of our IVR service system. IVR is a technology you may come across everyday. It is highly customisable, menu driven and streamlines the call process so that your company is practically have a super multi-tasking receptionist!

Just imagine calling SingTel/ Starhub/ M1 or even your bank, but it may not necessarily be that frustrating! Afterall, we have tested and tested that many, and now found you a customisable solution here!

IVR automates interactions with callers in a systematic way, the way you would have wanted it to be. When deployed for corporate use, it can help to streamline business processes as well as add to the credibility and reputation of your company or business.

There can be many types, menu tiers and interactive options for IVR systems anywhere. Having completed our own extensive internal trials, MOS now brings to you a non complex, affordable and easy-to-setup IVR solution, simply KATE.

Firstly, you will be provided with a regular and standard Singapore phone number (like those issued in the CBD area) and this number is definitely not the funny VOIP types like 3106 XXXX.

Secondly, you may instruct us on the menu tiers, usually from 1 to max 5. (or the caller will be frustrated!) We will record the greetings/ messages or you can record your preferred message or tone/ sounds yourself and send to us for uploading. Well, we can even set different messages and greetings for different times of the day, example after office hours, or weekends process.

Thirdly, we will configure the respective forwarding destination numbers and test the prompts and processes so that the call flow is highly efficient. Even if you have a missed call, KATE has a lovely voicemail system and will also email to you the logged Caller ID (unless private), and the details of the missed call.

For just less than S$40 per month, KATE is your virtual receptionist and she is able to handle up to max 5 menu tiers with each menu tier able to have up to 5 choices (imagine 25 departments!). It’s highly configurable but we will still advise you in finetuning the flow so that caller will not be frustrated and your company will benefit greatly from the cost efficiency + better image!


NANCY

NANCY Basic (Calls & Faxes to Email)

1 Year, S$278

Just, who is Nancy? Born on 1st May 2007, “NANCY” is our latest ONE STOP integrated communications center for busy entrepreneurs like you! After roaring months of successful trials and great improvements, this service asists more than few hundreds of our corporate clients here and overseas, providing all the major conveniences it brings!

Our trial clients back in 2007 gave this many thumbs up, a truly integrated ONE STOP corporate communication service!

A unique Singapore telephone number is issued to you. It’s supported by excellent line quality maintained by StarHub and enhanced in features and connectivity by M.O.S. One number for all your faxes, calls and voicemails.

When your customer CALLS you, caller enjoys a professional greeting (FREE by M.O.S. Choice of male/ female voice, language, your own phrases) and the call goes directly to your email!

When your customer sends a FAX to you, the fax immediately goes to your email! Almost on same business day, no delays and this service allows you a maximum of 400 pages of faxes per month, (that’s quite a lot!).

One number for all your calls and faxes. Absolutely no confusion as the INATE system can cleverly recognize and differentiate between a voice call or a fax transmission! No confusion with your customers too, this is a unique Singapore telephone number 6XXX XXXX. Not an odd looking telephone number!

Here’s some of the many benefits :

• No installation, No fax/ Answering machine needed, No hardware needed!
• No time wasted, activate the number within just 2 business days
• Not complicated. It works good for receiving faxes as well as for any calls!
• Not difficult. Faxes and voice messages go straight to your email
• Not expensive at all! S$23+ per month, it’s cheaper than a phone line!
• Not confusing. System is smart enough to tell between a call and a fax
• No settings! Do virtually nothing, professional voice greeting by M.O.S!
• No security lapses. Automated and secure processes ensure your privacy
• No worries. Line and system works for you, 24hrs a day, Everyday!
• No limits to number of changes to destination email address. Anytime.
• No sharing of number/ data/ info. Absolutely dedicated number for you!
• No electricity bills to pay, no salary needed for the fax to email conversion!

Simplified, this service is like your secretary switched on 24 hours, everyday and getting you all your faxes organised + giving others a good and professional impression about your business! You will not miss any calls or faxes, no matter where ever in the world you are!